Our Spa Policy :
At Prophecy Clinic, we have set out to bring you an environment where the highest levels of skin and body care are provided to nurture your well-being and help you Look, Feel, and Live Better. Prophecy Clinic is able to tailor each treatment to any individual’s needs. It is our goal to make a difference in the lives we touch by offering the highest level of service by trained professionals in the most relaxing environment for our clients.
Booking & Reservations :
In order to ensure that you obtain your desired appointments, we recommend scheduling your appointment as far in advance as possible to ensure availability. To accommodate your desired appointment, a credit card is required at the time of booking to guarantee your reservation. Gift Certificates may also be used in lieu of a credit card to hold your appointment. We hold this information as part of our cancellation policies and only make necessary charges to your account on the date of your scheduled service. Details of our cancellation policy are provided below.
*Please notify the clinic coordinator of any allergies or sensitivities to aromas or ingredients when you schedule your appointment. Although we offer planned spa packages for your convenience, you are welcome to combine any of our spa services for a custom package that meets your needs.
Cancellation Policies and Fees:
Your spa treatments at Prophecy Clinic are reserved especially for you. We value your business and ask that you respect the clinic’s scheduling policies. Should you need to cancel or reschedule, please notify us at least 24 hours in advance.
Any cancellations with less than 24 hours of notice are subject to a cancellation fee amounting to the cost of the scheduled service. Clients who miss their appointments without giving any prior notification will be charged in full for the scheduled service. We recognize the time of our clients and staff is valuable and have implemented this policy for this reason. When you miss an appointment with us, we not only lose your business but also the potential business of other clients who could have scheduled an appointment for the same time. Additionally, many times our staff will be functioning in an “on call” status and may have traveled to the clinic specifically for your service. For these reasons, we are obligated to compensate our staff for their time as well as make up for the lost revenue.
When you schedule your appointment with us, you are agreeing to these policies. All services require a credit card or gift certificate to guarantee a reservation, so please have your credit card and/or gift certificate ready when booking. You will not be billed unless there is a cancellation or no-show. Upon checkout, guests may choose their preferred method of payment.
Prices and Services:
Prices and services are subject to change without notice. We will do our best to keep our clients up to date on any changes that may occur, but we encourage all clients to inquire about pricing and available services when booking your appointment.
Gift Certificate Policy:
Gift Certificates are available in any amount and may be purchased at Prophecy Clinic, by phone at 208-999-6427, or you may contact us below. Unfortunately, we are unable to process any returns or reimburse any payment transactions on gift certificates, even if lost, misplaced, or stolen. Gift certificates cannot be redeemed as cash. Gift Certificates must be mentioned when making your appointment.
Series of Treatments:
We are unable to process any returns or reimburse any payment transactions on any spa treatment series that are purchased. We will, however, exchange them for other products or spa credit of equal value.
Check-in:
We ask that you please arrive 10-15 minutes prior to your appointment time. We will do our best to accommodate late arrivals. However, the length of service may be adjusted so as not to interrupt the scheduled appointments of other guests. The full price of scheduled services will apply, so please plan accordingly. Beyond the check-in policies, we invite all our guests receiving services to make full use of our relaxing environment here at Prophecy Clinic. Come early, stay late, bring a book, relax, and enjoy a cup of complimentary tea, coffee, cocoa, or hot cider available in our relaxation area.
Personal Belongings:
Please leave all jewelry and valuable items at home. Prophecy Clinic is not responsible for lost or misplaced items.
Spa Promotions:
Spa specials cannot be used in combination with any other offers, promotions, or third-party gift certificates.
Return Policy:
It is our mission to provide you with the highest quality of skin and body care products with your services. In the event you purchase any of our spa products for home use and find them to be defective, we will exchange any products within 14 days of purchase, provided a receipt is presented. Unfortunately, we cannot provide cash refunds for returned products. Instead, a spa credit will be provided for any returned products to be used on any other products or spa services available here at Prophecy Clinic.